All You Need to Know

• Specifies the most appropriate person according to skill, geography, availability and customer preference.
• Streamlines scheduling and boosts productivity with job-associated contact information at your fingertips.
• Information accessed through the skill database for categorizing technician skills and customer call requirements; or by zone for closest work location to customer.
• Dispatchers can easily access information for new service requests while monitoring given assignments.
• Dispatcher’s Home Page tracks all service call information in a concise, precise format. Change information with simple drag and drop ease.
• Dispatchers release Work Order Reports associated to a specific location from the customer’s record.  Work orders can also be viewed by technician.
• Unconfirmed calls are highlighted in red to alert dispatcher for back-up support within 48 hours.
• Service personnel can accept or reject a call and enter reason for rejection.  Call is automatically set to unassigned and viewable by dispatcher, freeing up technician’s availability for future assignments.
• Identifies where service excels and where improvements are needed by company, individual, or by service.
• Streamlines your billing process by providing detailed information on materials used, parts replaced and labor for each service call.  Parts are automatically deducted from inventory.  Invoices are routed to Accounting.
• Service people can generate and update orders from the field; provide customer invoices, or receipts as needed. 
• Service people can plan their schedules one week to months in advance, and know where they are going day-to-day, hour by hour, to minimize driving time and fuel usage.
• Dispatchers can schedule service calls by zone, identifying the shortest distances by destination to economize on wear-and-tear of equipment, driving time, and fuel.
• All taxes on service and parts are calculated appropriately.

DEMO

Watch how GoBiz works as a powerful service management and dispatch tool.
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Download GoBiz XL Service Data Sheet